DENVER, 20 September 2016 – ClickFox, the Journey Company, and ConVista, an international leader in digital customer engagement and IT consulting, have announced an agreement to deliver to the insurance industry a first-of-its-kind Advanced Customer Journey Analytics solution.
Customer Journey Analytics quantifies the efficiency and effectiveness of an insurance company’s actual agent, broker, prospect and policyholder’s journeys.
The power of Customer Journey Analytics is that it looks at data as a story by connecting every event a customer experiences to reveal the full experience from the customer’s perspective including all of the actual data of an insurance company. This connected and contextualized Journey Dataset produced by ClickFox, allows deep analysis to obtain targeted insights into process design, process improvement, technology system design while obtaining quantified insight into cost reduction, satisfaction and revenue growth opportunities.
ClickFox has had success helping companies with a wide-array of business use cases in several industries, including Financial Services, Energy Providers, Wireless Carriers and Insurance. Many of the use cases ClickFox has been used to solve are ripe opportunities for Insurers, such as: Digital Containment, CSAT/NPS Improvement, and Complaint reduction.
“Clients obtain insights in agent attrition, policyholder churn, web to call center leakage and more,” said Jonathan Kalman, Chief Digital Transformation Officer.
“Digital Customer Engagement Transformation begins with Customer Journey Analytics,” continued Jonathan Kalman, “and once an insurance company has this information, they are able to know precisely which processes and which systems need to be changed when transforming their underlying front office systems.”
“ClickFox chooses partnership opportunities very carefully and is excited to align with a firm with the knowledge and Insurance industry expertise that ConVista possesses”, said Damon Wild, ClickFox SVP of Sales. “The combination of ClickFox’s powerful journey analytics capabilities coupled with ConVista’s deep industry acumen creates a compelling go to market opportunity for the Insurance sector.”
ClickFox is the creator of the journey data standard and the only specialized journey solution certified on Hadoop. With over a decade of expertise monetizing the world’s largest customer interaction sources, they have proven success transforming big data into connected, dynamic journeys delivering billions in incremental revenue, operational efficiencies and c-sat improvements to our clients. Learn more at: clickfox.com. Like us on social media @ClickFox.
About ConVistaConVista has its global headquarters in Cologne, Germany, with US operations in Philadelphia, PA. Since 1999, ConVista has combined business consulting with extensive technical and methodological expertise. ConVista supports its customer within the entire value chain of our competence centers. Recently, ConVista has developed a leading digital customer engagement practice specifically for the needs of the insurance industry.